Privacy Policy

This Privacy Policy explains how OfficeXpress ("OfficeXpress", "we", "us", or "our") collects, uses, and protects your information when you use our website, mobile experience, and transportation services, including corporate transport, vehicle rental, and carpool subscriptions (collectively, the "Services").

1. Information We Collect

• Account information: name, email address, phone number, and password (stored securely) when you register.
• Booking information: pickup/drop-off locations, trip times, vehicle preferences, and passenger details you provide when booking a trip or subscription.
• Location data: while a trip is active, we collect GPS location data from the assigned vehicle to power live trip tracking, arrival notifications, and safety monitoring. We do not track vehicle location outside of active trips.
• Payment information: payments are processed by a third-party payment processor. OfficeXpress does not receive or store your full card number or banking credentials; we retain only the transaction records needed for receipts, refunds, and support.
• Communications: messages you send us through the contact form, complaints portal, or support channels.
• Technical data: device and browser information, IP address, and usage data collected automatically to keep the Services secure and working correctly.

2. How We Use Your Information

• To create and manage your account and process your bookings and subscriptions.
• To provide live vehicle tracking and arrival notifications during active trips.
• To process payments and refunds through our payment processor.
• To send booking confirmations, trip updates, and service-related notifications.
• To respond to support requests and complaints.
• To maintain the security, integrity, and proper functioning of the Services.
• To comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We share information only as needed to operate the Services:

• With drivers, to the extent necessary to complete your trip (e.g., pickup location, contact number).
• With our payment processor, to complete transactions.
• With service providers who help us operate the platform (e.g., email delivery, hosting, mapping services), under confidentiality obligations.
• Where required by law, regulation, or legal process.

4. Data Retention

We retain your account and booking information for as long as your account is active and for a reasonable period afterward to meet legal, accounting, or dispute-resolution requirements. Location data collected during a trip is retained only as long as needed for trip history, safety review, and support purposes.

5. Data Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Choices

• You can review and update your account information at any time from your account settings.
• You can request access to, correction of, or deletion of your personal information by contacting us at the address below, subject to any legal retention requirements.
• You can opt out of non-essential notifications through your account or notification settings; you cannot opt out of essential trip and safety-related communications while you have an active booking.

7. Children's Privacy

The Services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last Updated" date on this page.

9. Governing Law

This Privacy Policy is governed by the laws of Bangladesh.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at support@vmsbd.cloud.